Digital Domain: AOL Said, ‘If You Leave Me I’ll Do Something Crazy’
A frustrated AOL customer’s recorded phone call to customer service has become the online equivalent of a top-of-the-charts single.
“investigations had revealed that AOL practiced a strange form of customer service, continuing to bill subscribers who had called to cancel, and had thought that they had done so, but who were marked down as “saved.”[via NYT > Technology]
